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Red carpet treatment.

Five ways in which we offer our customers peace of mind

12 June 2018

As our customer, we give you our undivided attention. We believe that is the primary condition for a successful collaboration. How does Rompa set itself apart with its services? Firstly, because each of our account managers only manages a handful customers. This allows them to focus entirely on you and your plastic product, understanding your company and act as a partner extension. In this article, you can read about the other services we provide.

We want you to experience our high quality of service from the very beginning of our collaboration. We will therefore invite you to our factory, assign a permanent point of contact to you and introduce you to our team. You can meet everyone: from the people on the factory floor to our board members. On top of that, there are other ways in which we offer you peace of mind. Here are the five most important ones:

New factory to  optimize the supply chain.

1. Your own dedicated team 

We form a permanent team for your organisation. At minimum, this team consists of an account manager, a customer service representative, a quality engineer, a project manager and a project engineer. This ensures you always know whom to contact. Furthermore, your team will acquire a wealth of knowledge and experience concerning you and your organisation. 

2. Striving towards a real partnership 

We strive to offer our customers proactive support. We think along and work together with you. For example, we will examine the design drawings of your product during our first meeting. We analyse your product and print a 3D sample. We will also conduct a mould flow analysis to evaluate the manufacturability of your product. In other words, we are prepared for everything. We also think along about how to optimise your product. If, for example, we believe the wall thickness of your product could be reduced, we will share this information. After all, that would save plastic and reduce the cycle time, which saves you both time and money.

Vertical integration with new SMT-line.

3. Investing in a long-term collaboration

We offer custom solutions. We are at your service in both a technical and commercial sense. We produce local-for-local and if, for example, you would benefit from having a factory close by to reduce transport costs, we will explore options to facilitate this. Our goal is to develop a long-term collaboration with all our customers and we are happy to invest in this. 

4. Quickly resolving problems 

No matter how carefully we work, technical issues could always arise. At Rompa, we are open and honest about this, because it is important to us that you trust us. We will help you find an appropriate solution to ensure you get your plastic product according to your requirements, as soon as possible.

Bezoeken van beurzen om op de hoogte te blijven.

5. Visiting you anywhere in the world within a day

Do you have an urgent question, a problem that needs to be resolved with haste or good news you want to share? No matter what, we are there for you. We are available 24/7 and if needed, we will visit you the very next day – anywhere in the world. That is just one of the ways in which we invest in our relationship with you. 


Do you want to collaborate with Rompa? 

Feel free to contact us. We would be happy to meet with you to discuss the possibilities.