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Customer experience is key

In today’s world, customer experience is key. Especially in the pandemic of covid-19 it has become clear how important the relationship with the customer is. It is essential to ensure that services are delivered in a predictable manner with as little delay as possible. IoT can be adjusted at various stages to maintain a positive customer experience.

The Internet of Things supports the way companies work. Nowadays there is a high expectation from the customer, which requires companies to have the right processes and facilities in place to be able to meet this expectation. The automation of processes ensures that the customer’s demand is met, and in addition, costs can be saved a reliability increased. IoT provides a better customer experience by reacting proactively to problems and can even prevent them. 

Afbeelding: service

The use of Internet of Things in machines

With an emerging trend in IoT, machines need to keep up with the pace. Predictive monitoring is growing in the (technical) industry. By means of ‘predictive monitoring’; machines themselves indicate how they are currently doing, a predictive maintenance of the production process is developed. Maintenance of machines often means shutting down machines, which in turn costs time and money.

The use of IoT in production can be a huge gain in efficiency, connectivity, safety and communication. By using Internet of Things, the machines are able to find out for every possible part of the production process in which condition the product was in. Wherever you use IoT, it gives more certainty for the future, saves costs in the long run and gives you the opportunity to build up a competitive edge.

Condition based monitoring

An application called ‘condition-based monitoring’; placing sensors on machines managed via the Cloud. Think, for example, of infrared thermography; the friction of the machine creates heat. By measuring this heat periodically, it is possible to gain insight into which parts go beyond certain limits. Trough the insights from the IoT data that the sensors display on these machines, productivity can be increased, resulting in cost savings, and cost savings in turn ensure customer satisfaction. What exactly are the advantages of condition-based monitoring? We have listed them for you:

  • Maintenance will always take place on time by this way
  • Reduction of the number of maintenance operations
  • The downtime of the machine is much lower
  • Increasing the reliability and availability of assets
  • Production costs remain as low as possible

Get in touch with us

Are you interested in how Rompa deploys IoT after reading this article? Or would you like to know what kind of products have IoT? We will be happy to tell you all about it! Don’t hesitate to contact us. We at Rompa will be glad to answer you.